Customer Service Certification Application Request Form
Before submitting the above form, please read the Roles and Expectations document provided HERE
Customer Service Certification for SHSM
The Customer Service Certification program offered through IEC of Hamilton was designed for the Secondary School (Public and Catholic Boards) Skilled High School Major (SHSM) Program. During this half day, two hour Experiential Learning based program, participants will receive hands on training, gaining a basic understanding of fundamental customer service principles. Upon completing this engaging and interactive SHSM certification program, participant will receive a "Certificate of Completion" to reference on future resumes and academic record.
This certification is provided in concert with the Public and Catholic Secondary School Board's SHSM program coordinators., and can be made available to any Secondary school within the HWDSB and HWCDSB.