HR Still Matters:
Targeting the Turnover in the Restaurant Industry

This project responds to the special conditions in the food service industry – a sector that employs vast numbers of young people and that has come to recognize high staff turnover as a critical business problem.

In late 2010, IEC received support from Service Canada’s Youth Awareness Program to work with Hamilton’s restaurant sector to:

• research the nature of youth retention/turnover in Hamilton restaurants
• help identify the issues that might be contributing to high turnover, particularly among employees under the age of 26
• review best practices in employee retention here and elsewhere
• produce a handbook guide highlighting approaches that work, for both young employees and employers.
  

To see the guide for restaurant managers- Click Here
To see the guide for young restaurant employees- Click Here
To see the full report- Click Here