HR Still Matters:
Targeting the Turnover in the Restaurant Industry
This project responds to the special conditions in the food service industry – a sector that employs vast numbers of young people and that has come to recognize high staff turnover as a critical business problem.
In late 2010, IEC received support from Service Canada’s Youth Awareness Program to work with Hamilton’s restaurant sector to:
- research the nature of youth retention/turnover in Hamilton restaurants
- help identify the issues that might be contributing to high turnover, particularly among employees under the age of 26
- review best practices in employee retention here and elsewhere
- produce a handbook guide highlighting approaches that work, for both young employees and employers.